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Customer ratings

4.6 out of 5.0 based on 113 reviews

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Novello Chartered Surveyors (South East)

Novello Chartered Surveyors is the UK’s leading independent specialist in residential surveying. Operating nationwide, we provide clear, detailed and reliable home surveys that help buyers make confident and informed decisions. Our focus is to deliver the highest standards of reporting, customer care and professional guidance in the industry.

 

Regulated by the Royal Institution of Chartered Surveyors (RICS), we offer both RICS Home Surveys and full Building Surveys. Every inspection is supported by strong local knowledge, thorough research and modern technology, with a commitment to accuracy, consistency and transparency.

 

We understand that buying a property can feel overwhelming, so our reports are designed to be easy to follow with minimal jargon and a straightforward structure. Our team is always available to talk through the findings, explain any issues and offer practical next steps. This customer first approach is reflected in our excellent reviews and our reputation among buyers, sellers and property professionals.

 

 

As a trusted nationwide provider, we have grown by focusing on clarity, expertise and dependable service. Whether you are purchasing your first home or expanding a property portfolio, Novello is here to guide you through every stage of the process with confidence and support.

Customer Reviews

Novello Chartered Surveyors (South East)

Average service quality  

Average value for money

4.6 out of 5.0 based on 113 reviews

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Professional, but no separate summary of items for lawyers to investigate which my lawyers said was unusual. Also a bit unclear about which costs are essential and which recommended.

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Good communication via phone and email.

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The survey hasn't taken place yet but so far I've been happy with their communication and speed of service.

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They were initially quick to respond and provide cheaper quotes than other firms but then communication became bouncing back and forth between different staff members, which was confusing. When we instructed the survey, they didn't have flexibility for scheduling so it had to be changed multiple times, which delayed the whole process. This was contrary to information we were provided in the decision making process. We were also told that the only way to communicate directly with the surveyor is to go through the call centre. This was also different from some of the review comments we found.

Dear client, thank you for your feedback which we accept and I would like to apologise for the delay in replying back to you and also any misunderstanding with the booking process. Please call the office if you would like to discuss further, otherwise, we wish you well with your purchase. Kind regards Gold Crest Chartered Surveyors

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Very happy with the Building survey, the report was comprehensive and the company was very easy to deal with.

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They kept me informed by phone, text and emails and were very proactive so far I received the survey on time and a call stating I could connect them at any time, perfect

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Very good service and pleasant surveyor.

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No further comments

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Reliable and super efficient

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Professional service at a good price. The survey was booked immediately and completed within the week, report came through not too long after. They also followed up in case I had any questions on the report.