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Customer ratings

4.2 out of 5.0 based on 382 reviews

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MyHomeMove Conveyancing

My Home Move Conveyancing has been delivering first-rate conveyancing since 2001, providing a transparent and low-stress service that puts you in control, whether you’re buying, selling or remortgaging a property throughout the UK.

 

As part of Simplify, the UK’s largest independent conveyancing and property services group, we put our customers at the heart of everything we do. We're proud that our commitment to quality and transparency has earned us over 7,000+ five-star reviews on Trustpilot.

 

Understanding that property transactions don’t always go to plan, our No Move, No Legal Fee Guarantee protects you from being out of pocket in the event of your sale or purchase falling through. Our customers also get access to our innovative online portal, giving them 24/7 control over their move.

Customer Reviews

MyHomeMove Conveyancing

Average service quality  

Average value for money

4.2 out of 5.0 based on 382 reviews

Service quality

Value for money

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It was impossible to get hold of saima and she took a few days to reply or never did to certain queries. However we did speak regularly to other people on the team who had up to date information and were helpful in her unavailability. The app that is used is excellent and makes the steps really clear and easy to follow. When we pulled out of our purchase, there was no contact from anyone to make it clear we had finished the process and we were just removed access to the app

Hi Callum, Thank you for taking the time to leave us a review, we appreciate all feedback good and bad. I do apologise that the communication between you and your Conveyancer wasn't great, I will raise this with her Manager. We get a lot of positive feedback on our portal, eWay, so it's great to hear that you found it very useful too. ^Maisy

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Adam was fantastic, kept me informed throughout, was ready to go so quickly despite it being a leasehold purchase which can cause further issues.

Hi, thank you for taking the time to leave feedback on your experience. We’re pleased to hear Adam looked after you so well. ^Maisy

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Great service and value for money. Could be a little more responsive to queries, but we got there in good time. Will recommend to others.

This service provider comment was added manually on 31/08/2022

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Would like more contact ie answering emails etc

Hi, thank you for taking the time to leave a review. We’re sorry you found the communication to be poor at times and have fed this back to the team. We want to ensure we are providing the best service possible and therefore appreciate all feedback (good and bad) to help us improve our service. ^Maisy

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Good so far

Thank you for taking the time to provide feedback on your experience so far. ^Maisy

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Not great so far, have to chase for updates, nothing done proactively

We’re disappointed that you felt that updates weren’t communicated quick enough and you had to chase, we will feed that back the team as we appreciate any feedback that could help improve the service we provide. I have fed back your comments to the management team as we appreciate all feedback (good and bad) to help us improve the service we are providing to our clients. ^Maisy