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Customer ratings

4.2 out of 5.0 based on 382 reviews

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MyHomeMove Conveyancing

My Home Move Conveyancing has been delivering first-rate conveyancing since 2001, providing a transparent and low-stress service that puts you in control, whether you’re buying, selling or remortgaging a property throughout the UK.

 

As part of Simplify, the UK’s largest independent conveyancing and property services group, we put our customers at the heart of everything we do. We're proud that our commitment to quality and transparency has earned us over 7,000+ five-star reviews on Trustpilot.

 

Understanding that property transactions don’t always go to plan, our No Move, No Legal Fee Guarantee protects you from being out of pocket in the event of your sale or purchase falling through. Our customers also get access to our innovative online portal, giving them 24/7 control over their move.

Customer Reviews

MyHomeMove Conveyancing

Average service quality  

Average value for money

4.2 out of 5.0 based on 382 reviews

Service quality

Value for money

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Our Conveyancer (Ghazala Nawaz) has been everything we could have wished for in a conveyancer. We have bought 3 houses in our life (so far). The first two times were awful. Stressful, slow, hard to contact conveyancers who need constant nudging or kicking. We have used My Home Move Conveyancing three times. The first time was horrific, the Conveyancer was the type that most expect, slow and painful. I believe i gave these guys a 1 star review following it. The only reason i went back is they assured me next time would be better and offered a discount. The second experience was better (but not much), we still needed to chase and nudge regularly, but she did things over a 3/4 day thing, the first one it was sometimes a fortnight before things were passed from us to the other side, or from the other side to us, I even had to get her manager involved at one point. This experience, i mean, if you can chose at the point of instruction - Chose Ghazala. I 100% cannot fault her. You can see from all of the trails in all of the emails and phone calls she responds immediately (in the same working day), to everything, every call, email, enquiry, everything. She has made us feel like the only clients she has (which i am certain is not the case). Thank you Ghazala for being everything we could had asked for in a conveyancer.

Hi, thank you for leaving a detailed review on your experience! We're so pleased to hear that you were so well looked after by Ghazala - we pride ourselves on our service levels so it's great to hear that you were happy with the service you received. ^Maisy

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Terrible customer service and IT system. Communication was terrible, they didn’t respond to my communication, they switched the solicitor managing my case without informing me. I ended up switching to a local solicitor only slightly more expensive without the surprise fees and actually communicated.

Hello Matthew, Thank you for leaving a detailed review on your experience. We’re disappointed to hear that you were not happy with the communications you received. We appreciate all feedback (good and bad) and have fed back your comments to the management team to see if any improvements can be made. ^Maisy

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The online platform eWay was very easy to use and managed all documents and correspondence in one place. Our solicitor was very helpful and engaged with the buyers' solicitors to keep the momentum of the sale going. She always responded in good time and ensured that the process ran as smoothly as possible. Very pleased with the overall service.

Hi Gary, Thank you for taking the time to leave feedback on your experience, we pride ourselves on our service levels and it's great that you had such a great experience! We're so pleased that you got on with our eWay portal as well. ^Maisy

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I couldn't have wanted or expected a better service. 10 out of 10

Hello Joanna, Thank you for taking the time to leave us a review. We are happy to hear that you have had a positive experience with one of our conveyancers. ^Maisy

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Easy to set up the account, easy to follow up and easy to get in touch with.

Hi Ibolya, Thanks for sharing your feedback - it's great to hear that you had a stress free experience with your conveyancer. ^Maisy

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Please find someone better even if you have to pay but extra. They are very slow and not sure of the few law and will mess up your case completely

Hi Madhu, Thank you for taking the time to leave a review. We're sorry to hear that you felt the service wasn’t as good as it could’ve been and everything took longer than you would’ve liked. We appreciate all feedback to improve our service and therefore we will pass your feedback to the management team to investigate if improvements can be made. ^Maisy

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Started off ok then went downhill then picked up again at end. Missed two deadlines lots of stress not a pleasant experience If you ring me I will run through it and give better feedback

Hi Rod, We’re disappointed to hear that you weren’t happy with the service you received. Please can you contact your conveyancer to explain the issues you encountered, as we value all feedback (good and bad) to help us improve our service. ^Maisy

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No further comments

Hi Josh, Thank you for leaving us a positive review. ^Maisy

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Uday is very useful and helpful

Hi Joseph, Thanks for sharing your feedback. It's fantastic to hear that Uday looked after you so well. ^Maisy

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Great service and straight forward.