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Customer ratings

4.5 out of 5.0 based on 46 reviews

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Removals With a Smile

Established in 1983, at Removals with a Smile we make it our business to ensure your move as smooth and stress free as possible. We have bases in Sutton, Wimbledon and Central London and a no nonsense approach, so if you’ve got a long or short distance commercial or domestic move planned and want a competitive rate – choose Removals with a Smile for removals throughout London, the South East and the UK.

We know that moving house is supposed to be one of the most stressful life events, the fourth highest apparently, but when you move with Removals with a Smile and the great service we provide, that stress will disappear! Our motto has always been ‘with a smile’ right from our start up – we want to make sure our customers are always at ease.

We’re a fully insured company providing a second to none packing and storage service. With the 30 years of experience we have here, what was once a small family business has now perfected the art of house removals. Our movers and packers are highly trained professionals with excellent standards, so you can be safe in the knowledge that your belongings will arrive safely at your new home.

We have a fully equipped fleet of trucks and vans available to ensure your service is suited to your requirements whilst still being able to negotiate the streets of the capital. We will assess the volume of your belongings and what appropriate resources will be needed to efficiently and securely pack and transport your items. We’re a punctual company – we will complete your move on time.

We can lend hanging wardrobe cartons for the moving of clothes and can dismantle and reassemble beds if required. We will protect carpets as standard.

We can also recommend storage facilities should it be needed.

Customer Reviews

Removals With a Smile

Average service quality  

Average value for money

4.5 out of 5.0 based on 46 reviews

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We are very disappointed in this company. The first time we used them, they were great and very professional. However the second time we got them back to do another move for us, the guys were clearly not trained and they damaged our furniture. It was very stressful watching them be so rough with our items and we were constantly telling them to be careful. I followed up with a complaint, sent photos and they said they would arrange to have the furniture repaired. I have followed up a number of times but our furniture has still not been repaired. I have chased this a number of times and they are not responding to me at all now.

My father ran this job. He is the founder of our company with over 40 years of experience. Pete has been with us for 25 years. Although a 2 man team was booked we even provided an extra man on the day because Dads legs aren’t great on the stairs. Between them they have moved literally thousands of people and are extremely good at what they do. Everything was wrapped in blankets and protected on and off the van and the work completed within our 3 hour min charge for 2 men. When we received a complaint my father and beloved founder of our company went to inspect the alleged damage. Some barely discernible marks in extremely obscure positions on the side of items were shown to him. The age of some of the marks was questionable at best and their origin ambiguous. Either way an application of a bit of polish would render them completely invisible. We noted from our email thread that the client enquired about our insurance several times before booking the first job which is extremely suspicious. Normal people only ask once. We also noted that the customer came through the comparison site both times which makes no sense if they were so happy with the first job and had direct contact with us already. Nevertheless we have a healthy stash of various coloured waxes and polishes and knocked on the customers door twice in the following weeks to offer a little TLC but nobody was in. The client had both mine and my dads telephone number yet decides to write one of the very few bad reviews we’ve received in 40 years. The other bad review was from another very unreasonable person about 3 years ago.

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Excellent service. Very friendly and professional.

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Would definitely recommend this company. We had lots of stuff and everything arrived safe and sound. No complaints and the main move was done in a day. They took some items the day before and dropped them off the day after. I also used their part packing service for kitchen and some fragile items and would recommend this. They supplied us with boxes and packing materials. Everything was completed courteously and with smiles. Sam came round to give us a quote and they were the most competitive price wise, but also, I liked the fact that they are a family business and just have a good personal factor about them.

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Friendly guys. Took my bed apart and re-built it with no issues. The portable wardrobes are a god send!! Thank you

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The guys did a great job putting our household belongings into the store and we will get them back when we move to our new property!

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They were super efficient and helpful. Really happy with the service provided. Super lovely guys as well.

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Great service, Sam is extremely helpful and responsive, and his team was just fabulous. We moved the day of the big snow storm, and they did all in a blink. Truly so appreciated!

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Highly recommend this company. Our move was not straightforward and "Removals with a smile" only had 6 days to prepare for the move. We had so many precious items along a large amount of furniture and storage items. The team of 7 managed to pack all our item in one day and load the vans in an afternoon and morning of the move. Delivery to our new home was made on the same day and all 3 vans were unloaded in to our new home by 6pm of the move day. The whole team were motivated and wonderfully directed by Dennis and Sam. We had no breakages which was a miracle considering the number of glasses, crockery and ornaments we had. The many paintings we had all arrived unscathed. Their pricing is very competitive and we are delighted we selected them for our move. They are not members of any removal organisation but do not alllow this to deter you. The initial quote only allows for 1 x 7.5 ton Van and 1 x 3.5 ton van. Due to the amount of items we had they needed another 3.5 ton van which was provided at no extra cost. A first class company with a superb cohesive team.

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The service was fantastic, I used them twice and was massively impressed on both occasions!! Punctual, Professional and a pleasure to deal with...keep up the good work!!

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I wholeheartedly recommend Sam and his team. Our move wasn't the most straight forward scenario but they made a heroic effort and it was a completely stress-free experience! The two days couldn't have gone smoother and they were great company too. We are absolutely delighted with the service we received and can't thank them enough.