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Customer ratings

4.5 out of 5.0 based on 102 reviews

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Via Removals & Storage 1997 ltd

 At Via Removals & Storage Ltd, we specialise in full house moves. Whether you’re moving to the next street, or the other side of the world, our aim is to make your home move as comfortable and stress free as possible. Established in 2000, we know that everyone’s requirements are different, which is why we always go the extra mile, offering a variety of different services, and are happy to work on short notice.

 
We have offices in Manchester, Bradford, Leeds, Nelson, Blackburn, Preston, Bolton, Bury and Oldham. In addition, we cover the whole of the Northwest and Yorkshire regions.

Services we offer:
 
- Packing and unpacking
- Disassembly and reassembly
- House clearance
- Rubbish removal
- Piano moves
- Cleaning services
- Packaging material supply
- Storage facilities
 
We offer both local and long distance cover, and offer 3.5 tonne and 7.5 tonne vans, as well as ‘man and van’ services. We accept credit cards, bank transfers and cash.
 
Having been in the business for 17 years, with employees with decades of experience, we ensure we offer the best quality service to our customers. We are efficient, dedicated and reliable, which our reviews speak to. 
 
Our goal is to make sure that by the time the you have moved into your new home, you have a smile on your face.
 
Get in touch with us for any further information, or to book your removals team.
 
"They were very friendly, helpful and efficient. The move went well. I recommend them and would use them again."
 

Customer Reviews

Via Removals & Storage 1997 ltd

Average service quality  

Average value for money

4.5 out of 5.0 based on 102 reviews

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Great communication, good service, made the whole process easy.

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The three guys that helped us with the move were amazing. Kaz gave us excellent customer service and was willing to help us when we had a bit of a problem. The only drawback was a couple of items had scratches from the move. All in all I would use these guys again.

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Great service

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Very quick and methodical. Good service and pointed out any existing damage. Nothing broken in the 100 mile move

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When making the arrangements over the phone, Kass was helpful and a pleasure to do business with. On the day, Chris and the team did a brilliant job, working tirelessly to make our moving day as easy as possible. We had an immense amount of stuff (and a lot of stairs for it all to be brought down), but the guys just cracked on with the job and did not stop until it was all in our new house. Despite a long day, Chris and team remained cheerful and professional throughout. I would definitely recommend Via to anyone looking for a removal company.

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Arrived on time and worked really hard to get loaded quickly and efficiently. Were extremely flexible and worked things out so that they could accommodate all our household items.

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Very professional and were very prompt when arriving at collecting and destination addresses. Very polite.

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Little care shown with goods/property and poor customer service.

Replied by Kass. Please let me know if I’m wrong. I have given you the price of £729 to move and dismantle and said to you very clearly we do not cover or provide insurance for plants. You said you will move them yourself. I was off for 2 days, you called again and got the price of £595, all-in. You tried a few times to get a cheaper price, every time with a different person. On the day, you did not move plants and we moved them for you. They were very heavy and rotten, a few pots had chips and lines on them. Then the big and very heavy pot broke. You tried to claim for it, we told you we can’t cover this. You then changed your mind. I have all the proof signed by you, it clearly says on the papers that we do not cover plants. The reason for it being our insurance firm does not cover plants. The service was ok and you filled out the feedback form and rated us 100%. After two weeks you realised we’re not paying you for the plant, so you left bad feedback. I do not think it’s fair on the lads, who took 13 hours to complete the removals and done a very good job, also done free dismantle and reassemble. I do not know what else we could do Sir. We will keep improving our service but I do not agree with your review and feel it’s not fair, or truthful. Thank you for your comments.

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Brilliant service, great price, professional & friendly! Worked so so hard for our re-location move (probably about 14/15 hours with the lads traveling time) Everyone was great! I was a bit sceptical as I’d only sent a video to them of our stuff, but a truck & a van came together with 7 men to empty the house & 6 men to then fill the other one! It was a long hard day & all the lads stayed cheerful & never stopped. Thanks so much, we would be confident to recommend Via Removals to anyone & would definitely use them again.

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They were great and made my relocation much easier. Ordered some boxes and they delivered them next day even though it was 1st of Jan!