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Customer ratings

4.5 out of 5.0 based on 99 reviews

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Via Removals & Storage 1997 ltd

 At Via Removals & Storage Ltd, we specialise in full house moves. Whether you’re moving to the next street, or the other side of the world, our aim is to make your home move as comfortable and stress free as possible. Established in 2000, we know that everyone’s requirements are different, which is why we always go the extra mile, offering a variety of different services, and are happy to work on short notice.

 
We have offices in Manchester, Bradford, Leeds, Nelson, Blackburn, Preston, Bolton, Bury and Oldham. In addition, we cover the whole of the Northwest and Yorkshire regions.

Services we offer:
 
- Packing and unpacking
- Disassembly and reassembly
- House clearance
- Rubbish removal
- Piano moves
- Cleaning services
- Packaging material supply
- Storage facilities
 
We offer both local and long distance cover, and offer 3.5 tonne and 7.5 tonne vans, as well as ‘man and van’ services. We accept credit cards, bank transfers and cash.
 
Having been in the business for 17 years, with employees with decades of experience, we ensure we offer the best quality service to our customers. We are efficient, dedicated and reliable, which our reviews speak to. 
 
Our goal is to make sure that by the time the you have moved into your new home, you have a smile on your face.
 
Get in touch with us for any further information, or to book your removals team.
 
"They were very friendly, helpful and efficient. The move went well. I recommend them and would use them again."
 

Customer Reviews

Via Removals & Storage 1997 ltd

Average service quality  

Average value for money

4.5 out of 5.0 based on 99 reviews

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The team worked hard, brought most issues that cropped up to my attention. They worked efficiently with the packing and despite a couple of hiccups the move went smoothly. Nice friendly team of hard workers. Thank you for making this one of my easiest moves.

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From start to finish a professional and reiliable company. They arrived on time took them 4 hours to move us into are new home. Thanks lads would highly recommended your company

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They had double booked me so arrived 2 hours late, 3:30

Replied by bob. Sorry to hear that you had a bad experience with us. I would like to make few point, we were late one and half hour due to the last customer not receiving keys on time, but we were in touch with yourself to update you the whole time. I have checked your paper work and will say you were given one van free of charge and we took your rubbish at a discounted price because we were late. You were also provided with free dismantle and reassemble service and instead of 3 men we gave you 6. The men and did a good job putting everything in correct rooms and gave you £395 discount yet you are still not happy, can I ask what else we should do for you? I wish you good luck in your new house, and I must say your review is not fair as our staff did everything in our ability. We will however look at ways we can be more efficient Thank you.

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Very slow to load and unload the van. Two of the three men who arrived were inexperienced and needed constant instructions from the other, who in turn asked a lot from us. Damage to an appliance and one vase broken, spoke to a manager on the phone who said to claim we would need to list contents and value of every box(!). Not the best experience, but kept to the agreed price which was £50 cheaper than our other quotes, so you get what you pay for.

Dear Customer, We are sorry to hear you had a negative experience with Via Removals & Storage. I can assure you the crew on your move day were properly trained and experienced. You mentioned the guys were slow to load and unload the van. To transport your valuables safely and securely without causing any damage we always take our time and do not rush our service, in addition to this we had to carry furniture down 50 stairs. With regards to your damaged appliance, when I spoke to you, you mentioned you had now fixed it providing no evidence of damage and no pictures for the damaged vase were provided. With regards to our service rating, we supplied you with a 5-ton vehicle when you had booked a 3.5ton, we carried out a free dismantling service and charged no additional cost for waiting time at your new property, so we feel your feedback is unfair. All the best in your new home.

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Pleased with final result but had to assist and cajole them to deliver one difficult item. Crew obviously under time pressure to get to another job which made them reluctant to solve the problem presented.

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No further comments

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They were excellent, absolutely made moving so much easier I can’t recommend them highly enough

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Lewis. Yas. Tariq. Peter. Staff all great. Highly recommended.

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Via Removals made moving easy. Other companies that quoted on this site wanted to survey the contents first, then surprise surprise the fee went up, then they also claimed vat not included so added that too. Absolutely none of that with these guys. They stuck to the initial quote and were happy to work with us when dates changed at very short notice. The team of 3 who did the move turned up on time, were quick, patient and did a great job. Thanks via removals!

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Excellent service even when they had to wait about 4 hours for us to be able to collect keys to the new house.