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Customer ratings

4.8 out of 5.0 based on 85 reviews

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Novello Chartered Surveyors (East Midlands)

Novello Chartered Surveyors is the UK’s leading independent specialist in residential surveying. Operating nationwide, we provide clear, detailed and reliable home surveys that help buyers make confident and informed decisions. Our focus is to deliver the highest standards of reporting, customer care and professional guidance in the industry.

 

Regulated by the Royal Institution of Chartered Surveyors (RICS), we offer both RICS Home Surveys and full Building Surveys. Every inspection is supported by strong local knowledge, thorough research and modern technology, with a commitment to accuracy, consistency and transparency.

 

We understand that buying a property can feel overwhelming, so our reports are designed to be easy to follow with minimal jargon and a straightforward structure. Our team is always available to talk through the findings, explain any issues and offer practical next steps. This customer first approach is reflected in our excellent reviews and our reputation among buyers, sellers and property professionals.

 

 

As a trusted nationwide provider, we have grown by focusing on clarity, expertise and dependable service. Whether you are purchasing your first home or expanding a property portfolio, Novello is here to guide you through every stage of the process with confidence and support.

Customer Reviews

Novello Chartered Surveyors (East Midlands)

Average service quality  

Average value for money

4.8 out of 5.0 based on 85 reviews

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very straight forward, easy and efficient and cheapest i found too

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They were really quick in arranging a quote and we had swift responses when requesting information.

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They were very informative and helpful. There was no pressure and all their advice was clear. Very professional too.

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Really great survey, it was so detailed and the team kept me up to date and each stage so I never needed to chase them. Can't rate them enough highly recommended.

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They were fantastic. I needed this to be carried out quickly and they were able to fit it in the following week with the report arriving the week after that. The price was really competitive and the service was great. The report was thorough and the follow up phone call with the surveyor was really helpful, outstanding customer service.

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Absolutely fantastic honestly. Messaged on a Sunday and they got back to me the Monday (and it was a bank holiday). Polite and helpful throughout!

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Quick response to initial query. Competitive price 7 day turnaround on providing the report

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Lauren and the team were lovely and efficient.

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I am very happy with how my question were answered and how the service has been provided.

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Excellent service. Prompt replies. Upgraded to full building survey after taking further advice without any hassle. Timescale for survey was less than two weeks from initial request. Informed when booking confirmed, when survey completed, telephone call when survey report was emailed, follow up phonecall to ensure I was happy with everything and were happy for me to contact them if I had any queries or concerns or needed any explanations.