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4.5 out of 5 (1 review))
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Lambert Pugh

Lambert Pugh is a modern, two-partner legal firm situated in the centre of Norwich specialising in domestic conveyancing. Our aim is to provide clients with a first class service at a very reasonable cost, providing home movers across the country with a top quality legal service and knowledgeable advice.

We provide both a local and nationwide service, so whether you are in Truro, Hartlepool or anywhere in between, we can help you with your property transaction. Whilst we are always happy to see clients at our office, we can deal with all aspects of your transaction by telephone, post or email.

Why choose Lambert Pugh?

  • All fees are fixed and covered by our great no completion no fee guarantee.

  • We are on the approved panels of all major lenders.

  • We are members of the Law Society’s Quality Solicitor Scheme so you know that your transaction is in safe hands.

  • We are proud of the excellent feedback we get from our clients; we have been described as ‘Thoroughly professional and reliable’ and ‘always easy to contact’. Take a look through our reviews to see why 95% of our clients would use us again and recommend us to their friends and families.

  • We understand your needs. Buying and selling property can be an overwhelming and stressful time, which is why we will assist you through all aspects and stages of the legal process. At Lambert Pugh, we represent our clients’ interests at all times.

  • We offer a first class service that is available at an affordable price, without compromising on efficiency and speed.

  • We put our clients first and place great importance on regular, prompt communication and offering the best customer service we can. We will always keep you informed of exactly what the latest updates on your transaction are.

  • It is very important to us that all of our clients receive a great quality service and have a pleasant experience during their move with us. We are a hard-working and friendly company, providing an unparalleled legal service that is great value for money.

  • We’re authorised and regulated by the Solicitors Regulation Authority, number 574036.

Contact us today to see how the conveyancing specialists can help make your move as easy and stress free as possible!

We can also provide legal services in wills, probate and powers of attorney.

Customer feedback

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Lambert Pugh summary

Average service quality:
4.3 out of 5 (222 reviews)
Average value for money:
4.6 out of 5 (222 reviews)
Average rating: 4.5 out of 5 based on 222 reviews
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Average rating:
5.0 out of 5

They were fantastic the whole time. About half way into it, we realised we had to move quicker than expected and they went through everything really fast. They made the whole thing easy and it went smoothly which was helpful for us as first time buyers. Jake was helpful and always seemed to be on top of things and we are very pleased.

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1.5 out of 5

Where should I start!! Short story - I had to switch to a different solicitor firm 4 weeks after the start of conveyancing as I had totally lost confidence in LP. Long story - I think the quality of service you get from LP largely depends on the case handler you get. Upon instructing them I specifically requested to have someone with no extra holiday booked over Easter period and I got my first case handler (CH1). I received the client care pack, raised some questions, did not get any answer so phoned them up, managed to speak to her assistant and sorted things out. Soon after that my case was transferred to a different case handler (CH2) because they realised that CH1 does have holiday arranged over Easter. CH2 was very good. We communicated by e-mail and she was usually very prompt getting back to me on any queries I sent to her as well as updating me on process, etc. Searches were ordered and contract paper came in. All seemed good until one day I received an e-mail informing that my case handler had fallen ill unexpectedly and would be on long-term sickness. This was an unfortunate incidence and I felt sorry for my solicitor. However, as it was the second time I had to change my solicitor, and it was when I started raising various questions after reviewing all the forms/agreements, I requested that all the relevant parties (lender, broker, agent, seller's solicitor) be informed and I asked my third case handler (CH3) to update me on the process. However, things started go downhill from that point.

No matter how many e-mails I sent to CH3 she just did not bother to reply. No matter how many times I dialed the so-called direct line I could never get to anywhere other than a voicemail. The switchboard told me they could not find anyone who knows anything about my case for me (even though when I phoned them up before instructing them I was told they work in a team and even if I could get hold of my solicitor someone would be able to look at my file and answer my questions). I asked to speak to a Partner and the answer was sorry we can't connect you. There was just no way you could get hold of your solicitor or even her assistant. I understand it was before 1 April stamp duty increase so everyone was very busy, but I don't think ignoring all your other clients is the right way of doing things. It was so frustrating that between 23rd and 29 Mar I just could not get hold of anyone in the firm who could let me know what the hell was going on. In the end I asked to speak to the complaint department. Even then there was no one senior to speak to. The assistant to the complaint department did, however, returned my call. She made notes of what happened and promised me that my solicitor would call me back first thing the next day.

And, not entirely unexpectedly, no one phoned me up the next morning and a couple of minutes before 12 noon I sent them an e-mail asking them to stop working for me. That was just enough. I was not even trying to get them to work on my case. All I wanted was an update, or even an e-mail/phone call noting all my requests.

It was after that e-mail I finally got the first e-mail from my case handler (at a couple of mins before 5pm on that day). All she was trying to say was basically "we have done xxx for you and we have been busy!"

I subsequently instructed another firm and it took at least a couple of e-mails or phone calls every time I needed them to transfer anything on my file to my new solicitor. I have asked them to inform my lender/broker about the change and they did not. I only noticed that when I received my mortgage offer and it caused another 2 weeks delay of the process.

My advice is, if you choose LP for the low cost, do not expect too much from them. Don't expect to be able to talk to your case handler. More often than not your case handler will be a paralegal instead of a qualified conveyancer. Be prepared for them being slow and uncontactable, and pray!!

Company response: Dear Client, Thank you for your comments they have been noted at a senior level.

We note from the file that we did respond to emails and phone calls but we do accept that they were not returned as promptly or as often as we normally would expect as a result of this unusually busy time.

We apologize that the service you have received did not meet the very high standard that we expect from our conveyancing team here at Lambert Pugh.

After transferring your file in accordance with your requests we also did try to resolve your concerns through a formal complaint but you did not want to pursue this route.

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4.0 out of 5

So far everything is fine.

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5.0 out of 5

Friendly staff. Good prices. Just as easy as using a local solicitor.

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5.0 out of 5

They where amazing at everything they did for me.

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4.5 out of 5

Excellent and swift service, would highly recommend

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5.0 out of 5

Swift communications from my initial contact, and now from my dedicated conveyancer. So far so good! Very happy.

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Average rating:
4.5 out of 5

Generally good and efficient. All communication by letter unless we called to speak to our conveyancer. However, on the phone he was always willing to help and we never struggled to get through. As first time buyers for a property with some difficult issues it would have been useful if they were able to lead us through the process more, rather than simply doing what they felt was necessary.

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5.0 out of 5

Excellent company would use again.

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3.5 out of 5

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My solicitor was excellent throughout the transaction - cannot fault her at all.

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5.0 out of 5

Comfortable recommending company to others.

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5.0 out of 5

So far the company has provided us with a reasonable quote and have been very efficient. We were quoted over £400 more for the same service at another company we were recommended to use by our estate agents!

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Average rating:
3.0 out of 5

Probably like most conveyancing firms they are not good at keeping us up to speed with what is going on during the process and/or what is causing delays. We were concerned that holidays taken by any legal staff involved in the chain might add to problems.

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Average rating:
4.5 out of 5

I was unable to speak to anyone about my sale whilst my contact person was on holiday but after that there were no problems. I was kept really well informed around the time of exchange and completion. The service was a lot better than our purchasers solicitors who were local and more expensive.

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