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Customer ratings

4.3 out of 5.0 based on 283 reviews

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Lambert Pugh

Lambert Pugh is a modern, two-partner legal firm situated in the centre of Norwich specialising in domestic conveyancing. Our aim is to provide clients with a first class service at a very reasonable cost, providing home movers across the country with a top quality legal service and knowledgeable advice.

We provide both a local and nationwide service, so whether you are in Truro, Hartlepool or anywhere in between, we can help you with your property transaction. Whilst we are always happy to see clients at our office, we can deal with all aspects of your transaction by telephone, post or email.

Why choose Lambert Pugh?

  • All fees are fixed and covered by our great no completion no fee guarantee.

  • We are on the approved panels of all major lenders.

  • We are members of the Law Society’s Quality Solicitor Scheme so you know that your transaction is in safe hands.

  • We are proud of the excellent feedback we get from our clients; we have been described as ‘Thoroughly professional and reliable’ and ‘always easy to contact’. Take a look through our reviews to see why 95% of our clients would use us again and recommend us to their friends and families.

  • We understand your needs. Buying and selling property can be an overwhelming and stressful time, which is why we will assist you through all aspects and stages of the legal process. At Lambert Pugh, we represent our clients’ interests at all times.

  • We offer a first class service that is available at an affordable price, without compromising on efficiency and speed.

  • We put our clients first and place great importance on regular, prompt communication and offering the best customer service we can. We will always keep you informed of exactly what the latest updates on your transaction are.

  • It is very important to us that all of our clients receive a great quality service and have a pleasant experience during their move with us. We are a hard-working and friendly company, providing an unparalleled legal service that is great value for money.

  • We’re authorised and regulated by the Solicitors Regulation Authority, number 574036.

Contact us today to see how the conveyancing specialists can help make your move as easy and stress free as possible!

We can also provide legal services in wills, probate and powers of attorney.

Customer Reviews

Lambert Pugh

Average service quality  

Average value for money

4.3 out of 5.0 based on 283 reviews

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Value for money

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Worst firm ever! Never answered & returned calls, even left massages every day!

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Dont think about this firm. After paying the fees, you can't reach them! Never answered calls + never replied emails... worst ever!

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Really poor communication. Wait days for a response and it's never a full one. Can NEVER get them on the phone. Complaints from other solicitor about their speed and unresponsiveness. Just don't seem to care and I'm worried about the sale as a result but am too far in with them to back out.

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I would strongly advise against anybody using this company. We’ve had nothing but problems from the word go. We’re buying a house in need of a full renovation, so we used the cheapest company hoping we would have more money to put into our house... it’s true, you really get what you pay for. It’s taken just over three months for us to complete, this is with no chain either side. There is no personal service at all, you’re simply a number amongst hundreds. When you finally manage to get through, certain team members can be quite abrupt and very unhelpful. Nothing is a clear, easy to understand answer, so your questions are never fully answered. We had no correspondence to emails, voicemails or acknowledgement when they received money. Some days I could call 15-20 times and still not manage to talk to anyone, a few of these times the phone was taken off the hook and simply put down to end the call. We were told we were struggling to get through to them because they were short staffed. This took them three days longer than promised to exchange, resulting in us being charged an early completion fee. In my opinion very unfairly, considering we couldn’t call or email to discuss this, why do I have to pay more because they don’t have the staff. In all, we are extreamly disappointed with the service we’ve received. I’d urge anyone to pay that little bit extra to avoid the unnecessary stress we’ve been through.

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Very pleased with the work.

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Really slow and terrible communication. A real struggle to speak to anyone who knows what's going on. Were not familiar with detail of SDLT rules. Will never use again and would avoid

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Great value, good professional service from Hakim and Kate, would use them again.

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Very slow to act, always respond with we will deal with it in due course and nothing materialises. Have to be chased, nothing forthcoming. seem to take forever doing very basic things. Very disappointed with them. Definitely would not recommend to anyone who wants a quick and efficient service.

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It’s a matter of luck who you are given. I used this company for the sale and I was reasonably happy. There were problems, but I had swift responses. I was assigned a trainee solicitor for the purchase two months later. Communication was terrible, very slow, and somewhat arrogant in tone. I pulled out of the sale due to the survey, notified her and got an acknowledgment that she would close the file. Five days later, I received the sellers fixtures form and then an email from her saying that the sellers agent had said I had pulled out of the sale, was this true? !!!!

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V unresponsive, made many errors and little communication jeopardising my sale