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Customer ratings

4.5 out of 5.0 based on 64 reviews

  1. 52
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Russell & Russell

Russell & Russell is a well-established firm of solicitors based in Bolton. We provide a service for property conveyancing in and around the areas of Blackburn, Bolton, Manchester, Preston and Wigan.

Our qualified, dedicated conveyancing team can act on all types of residential property transactions whether leasehold, possessory title or freehold; house, flat or plot; purchase, sale or remortgage. We are on all the main mortgage providers’ panels, and also advise private individuals, developers, estate agents and mortgage advisors.

We are committed to our clients and will always work on their best interests.

We pride ourselves on our exemplary service and fair pricing, and can offer a “no sale, no fee” option on our fixed-price, fully inclusive legal fees. We are a professional company offering expert legal advice in an efficient, conscientious and approachable manner.

The conveyancing team at Russell & Russell utilises their wealth of expertise and knowledge to provide you with the service you deserve. Whatever your requirements, whether you are buying or selling a property, we have the industry experience and company resources to be able to provide you with a service of the highest quality. That is our aim – to offer an exceptional standard of service with care and professionalism.

Our members of staff are all trained in using the most modern technology to improve the conveyancing service we can offer to our customers. We use electronic communication to ensure a fast and prompt process. We also use a web based online tracking service to keep our clients informed of all the changes and progression of their case.

Accredited under the Law Society’s Conveyancing Quality Scheme, Russell & Russell are members of the Conveyancing Association and also the E-Homebuying Forum.

“It’s our passion for success and our commitment to providing the highest quality service that sets us apart”

Russell & Russell are conveyancing solicitors in Manchester

 

Customer Reviews

Russell & Russell

Average service quality  

Average value for money

4.5 out of 5.0 based on 64 reviews

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The most unreliable, incompetent and unprofessional company I've ever come across (especially the person that handled my case - Mrs JG from the Middleton office). Only weeks after completion was I told that I should've carried out "my own inspection" on the heating system prior to completion as the sellers had not been able to provide boiler service history. She was so insistent on me providing that document but apparently the same doesn't apply to my sellers (I now wonder who she was working for?!). Thanks to you I purchased a house with a dysfunctional heating system in the winter and had to put my family with two infants in that house. The company is so buried in paper, bureaucracy and lingo that you'd be unreasonable to expect them to get anything done in time. I had to intervene on multiple occasions and just go and chase my buyers and sellers solicitors myself otherwise my solicitor was just sitting and waiting in a deadlock for months and months. During my dealings with them I had to make two formal complaints to my solicitors supervisors to neither one of which I received a response. They we simply ignored as the rest of my correspondence. That just shows you that there's really no hope there. She even forgot that I had a Help To Buy Equity loan on the property I was selling and had I not pointed that out she was going to attempt to redeem my loan but not with the correct amount. I wonder if that could've led to further delays or even the whole thing falling through especially when the person that was purchasing off me was already so sick of all the delays that they'd threatened to walk away "if it doesn't happen this time". Phew, that was a close one! On the times I had no nerves left to sit and wait for a response to my emails and just went to their office to ask for an update my solicitor had to "go to the computer" to look up my file! They are dinosaurs and will disappear as such!

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It was good experience

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fair price and good advice

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very good service from Zoe for my house purchase with help from trisha. Will use her again when I buy another. Price was competitive and there were no suprises.

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No further comments

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Terrible service. Even when you rang the primary contacts direct number, no one ever picked up. Process was beyond slow. I rang about making payments for searches and had to leave a voicemail. A week and a half later and I still hadn't heard anything and no one was picking up the phone still. The estate agents also couldn't get through. Absolutely hopeless service. Do not use them.

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excellent service

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Found them very helpful and efficient and when I needed advice it was sound. Had to wait for a call back a couple of times but I would still give them full marks. Will use them again.

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had a very good service and would recommend them