Joined reallymoving.com: 2009

Customer ratings

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Stephen Crompton, Managing Partner of Russell & Russell, is on our panel of conveyancing Property Professors: www.reallymoving.com/property-professors/meet-the-professors/stephen-crompton

Russell & Russell

Russell & Russell is a well-established firm of solicitors based in Bolton. We provide a service for property conveyancing in and around the areas of Blackburn, Bolton, Manchester, Preston and Wigan.

Our qualified, dedicated conveyancing team can act on all types of residential property transactions whether leasehold, possessory title or freehold; house, flat or plot; purchase, sale or remortgage. We are on all the main mortgage providers’ panels, and also advise private individuals, developers, estate agents and mortgage advisors.

We are committed to our clients and will always work on their best interests.

We pride ourselves on our exemplary service and fair pricing, and can offer a “no sale, no fee” option on our fixed-price, fully inclusive legal fees. We are a professional company offering expert legal advice in an efficient, conscientious and approachable manner.

The conveyancing team at Russell & Russell utilises their wealth of expertise and knowledge to provide you with the service you deserve. Whatever your requirements, whether you are buying or selling a property, we have the industry experience and company resources to be able to provide you with a service of the highest quality. That is our aim – to offer an exceptional standard of service with care and professionalism.

Our members of staff are all trained in using the most modern technology to improve the conveyancing service we can offer to our customers. We use electronic communication to ensure a fast and prompt process. We also use a web based online tracking service to keep our clients informed of all the changes and progression of their case.

Accredited under the Law Society’s Conveyancing Quality Scheme, Russell & Russell are members of the Conveyancing Association and also the E-Homebuying Forum.

“It’s our passion for success and our commitment to providing the highest quality service that sets us apart”

Russell & Russell are conveyancing solicitors in Manchester

 

Customer feedback

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Russell & Russell summary

Average service quality:
4.6 out of 5 (46 reviews)
Average value for money:
4.7 out of 5 (46 reviews)
Average rating: 4.7 out of 5 based on 46 reviews
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Service quality:
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Average rating:
4.5 out of 5

Communication isn't the best and you have to chase a lot for any form of update, but they do exactly what it says on the tin and I can't argue with that.

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Average rating:
5.0 out of 5

Easy to deal with. Fast communications

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5.0 out of 5

Very good service. Stuck to the original price despite a lot of issues, including losing the first buyer just before completion - and then problems with the second buyer, including needing a special contract. Alex was very professional throughout - and good value considering how much work it all turned out to be.

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5.0 out of 5

Can't believe the service for the money. I had no need to worry, both Paul and Anne were excellent.

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Average rating:
4.5 out of 5

I cannot fault the actual systems in place at Russell and Russell, they are clearly used to churning through applications - their experience in conveyancing is clear, and worth the slight premium.

Had a couple of hiccoughs even on my simple purchase (20 year build, no survey/search problems, no chain).

1) Did not quote the help to buy ISA and only when prompted did my solicitor ask me to initiate ISA account closure, get the first time buyer declarations sorted, and they could then apply to for the government bonus. This thankfully didn't delay exchange, but did lead to a bit of a last minute bank rush the week before exchange.

2) Although I didn't need to chase my solicitor for progress, that did not mean he updated us on the progress unless he needed something from us. Progress was made, but it would have been nice to know from my solicitor what was happening. An example was that we'd sent the questionnaire back after receiving the quote, we heard nothing back from anyone at Russell & Russell until I made a complaint. To their credit, my solicitor's supervisor contacted him to give me a phone call directly, and my solicitor then called me within an hour to apologise and explain the best method to contact him (leave a voicemail, and he'd answer at the end of the day).

All in all, I would choose to go with Russell & Russell again.

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Average rating:
5.0 out of 5

Very pleased with the service that I received, I will use them again next time I move

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Average rating:
1.0 out of 5

The communication with the solicitor was poor, they did not keep us in the loop unless we hassled them, and even then the information given was limited. Documents which they said had been sent out never appeared. When we rang up to ask about progress it was difficult to get any information as the case fie could not often be located. Rarely able to speak to the solicitor themselves.

Company response: We appreciate there will be times when it is difficult to speak personally with your lawyer and for that reason, every lawyer and their assistant who assists in that transaction has been provided with voicemail and email facilities to allow clients the opportunity to leave messages. We do of course respond to those calls and messages at the earliest opportunity to update clients on progress being made. In regard to the missing documentation, our records indicated that all correspondence had been despatched however we regret if an item was not received. We are always happy to duplicate any documents that may be required.

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Average rating:
4.5 out of 5

Transaction was smooth enough, with some delays but quite quick. There is place for improvement.

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Average rating:
5.0 out of 5

Jemma was excellent.

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Average rating:
4.0 out of 5

More updates would have been useful to inform where the process was up to.

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Average rating:
4.5 out of 5

Very well handled, and a very fair price. I was happy with the overall service.

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Average rating:
5.0 out of 5

Got me out of a mess so very happy

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5.0 out of 5

No further comments

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5.0 out of 5

Fantastic service from day one, Mel explained the quote in words i understood and Caroline and Charlotte made the process very easy for me, i have recommended the company to a few people already

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Average rating:
5.0 out of 5

Very pleased with them

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Average rating:
5.0 out of 5

Hannah was excellent from the start & was really on the ball. She kept us informed throughout &
got things moving. We put in an offer, contacted Russell & Russell & were completed within 7 weeks. Absolutely fab!

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Average rating:
5.0 out of 5

Would use them again - fast and efficient

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Average rating:
4.0 out of 5

Communication and state of transaction could have been better. I was the one who had to make contact to see how things were going.

Company response: Many thanks for the feedback Lesley. We will take your comments on board as we are always trying to improve our service. Delighted to get 4 stars from you. Your transaction was a challenge as you were resident in North America and communications between us were inevitably more difficult because of this. You also had a tight four week timescale to completion which I am pleased to note was achieved.

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5.0 out of 5

No further comments

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5.0 out of 5

I am very pleased with the service I am receiving from Russell and Russell

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