1. Home
  2. Conveyancing
  3. Directory
  4. Russell & Russell

Customer ratings

4.6 out of 5.0 based on 57 reviews

  1. 48
  2. 5
  3. 0
  4. 1
  5. 3

Ready to get quotes?

Compare conveyancing fees from up to 4 solicitors

Get conveyancing quotes

Russell & Russell

Russell & Russell is a well-established firm of solicitors based in Bolton. We provide a service for property conveyancing in and around the areas of Blackburn, Bolton, Manchester, Preston and Wigan.

Our qualified, dedicated conveyancing team can act on all types of residential property transactions whether leasehold, possessory title or freehold; house, flat or plot; purchase, sale or remortgage. We are on all the main mortgage providers’ panels, and also advise private individuals, developers, estate agents and mortgage advisors.

We are committed to our clients and will always work on their best interests.

We pride ourselves on our exemplary service and fair pricing, and can offer a “no sale, no fee” option on our fixed-price, fully inclusive legal fees. We are a professional company offering expert legal advice in an efficient, conscientious and approachable manner.

The conveyancing team at Russell & Russell utilises their wealth of expertise and knowledge to provide you with the service you deserve. Whatever your requirements, whether you are buying or selling a property, we have the industry experience and company resources to be able to provide you with a service of the highest quality. That is our aim – to offer an exceptional standard of service with care and professionalism.

Our members of staff are all trained in using the most modern technology to improve the conveyancing service we can offer to our customers. We use electronic communication to ensure a fast and prompt process. We also use a web based online tracking service to keep our clients informed of all the changes and progression of their case.

Accredited under the Law Society’s Conveyancing Quality Scheme, Russell & Russell are members of the Conveyancing Association and also the E-Homebuying Forum.

“It’s our passion for success and our commitment to providing the highest quality service that sets us apart”

Russell & Russell are conveyancing solicitors in Manchester

 

Customer Reviews

Russell & Russell

Average service quality  

Average value for money

4.6 out of 5.0 based on 57 reviews

Service quality

Value for money

on

excellent service

Service quality

Value for money

on

Found them very helpful and efficient and when I needed advice it was sound. Had to wait for a call back a couple of times but I would still give them full marks. Will use them again.

Service quality

Value for money

on

had a very good service and would recommend them

Service quality

Value for money

on

It was efficient from start to finish, the whole process was less than 10 weeks!

Service quality

Value for money

on

Well, where do I start. This company are abysmal and need to put in place a strategy for effective (or at least adequate) customer service. I don't usually use websites like this to complain but Russell & Russell have left me no choice. All the way through our dealings with them their availability to answer phone calls was pathetic. Not once did someone pick up the phone when I rang up, it always went to voicemail. As someone else has noted on this page, it then took several calls and messages to then get anyone to ring back. Whilst this was not a huge issue early on, it became very stressful moving towards completion, and on completion day it was unbearable not being able to get in touch when we had moved past the agreed time of 12.00. The advice we got when we finally spoke to someone, or when a letter was sent out, was good but it was like trying to get blood out of a stone just to acquire it. Just keep us up-to-date! This is the biggest purchase anyone will have to make! When we were asked to provide feedback at the end of the process we were given a form to fill out in which I made a complaint covering the above points. To their credit, a supervisor called me back within a week of completion to discuss the matter but it was not a convenient time for me. He then promised he would ring again in January - and guess what, nothing. We are shocked and appalled that service like this is offered for such a large outlay of money. The staff are obviously under a lot of pressure but the lack of a support team and only one assistant to answer phones does them no favours. Their main switchboard have no clue as to whether solicitors are in the office either as they don't work in the same building and can't help! Shambles!

We were sorry to read of your disappointment with the communication elements of your transaction, especially when we had completed your move to your desired timescales. As we discussed with you, our lawyers and assistants cannot guarantee an immediate response to telephone calls and emails, but will always return communications at the earliest opportunity. That said, we do appreciate your comments if it means we can take steps to improve our service standards overall. We hope that our internal remedial action will now benefit other clients in the future and that our action with you will go some way to assuring you that we take your feedback seriously.

Service quality

Value for money

on

The service was really poor, I have used Russell and Russell a number of times before and was shocked by the service we received this time around, having been pleased with their service in the past. We struggled to get updates and most of the time they wouldn't answer the phone or emails. At one stage I counted that I had called Paul Boardman and his Assistant 16 times without either answering their phone. I was then told by his assistant that 'if there are no updates to give, then I don't see the point in returning your calls'. Later in the process we were lied to about the current position - being told that queries were still outstanding with our sellers solicitors. Luckily we were in regular contact with our sellers who checked and confirmed that the queries had in fact been responded to by email three days earlier. In the end we escalated to the supervising Partner at the firm and from that point, we started to get better traction. I would use Russell and Russell again, but I would ask for my case to be managed by someone other than Paul Boardman.

We are sorry to learn of your disappointment with the service received; as you know the Festive season is particularly busy for many conveyancers and whilst we will always try and meet our clients' aspirations in terms of communication andcompletion dates, the timeframes involved were very challenging due to a number of issues to overcome, especially with your local search results and outstanding mortgage arrangements. Let us assure you that it is not in our/or your interest to mislead you in any way and as you know, we did achieve completion albeit one day late of your expectations due to the chain not being ready.

Service quality

Value for money

on

They worked fast but didn't keep in touch. Only knew we were exchanging contracts on the day.

Service quality

Value for money

on

Always available for questions return calls quickly

Service quality

Value for money

on

First class service! Painless process and very professional

Service quality

Value for money

on

Quick response